Your comments or complaints

Adoption folders on a shelfCoram Cambridgeshire Adoption wants to ensure that all those who use our services receive a courteous and professional response and one that is appropriate to people’s needs regardless of sex, sexual orientation, ethnicity, language, religion, age or disability.

We hope you will have no reason to complain.  However, if you feel dissatisfied with any aspect of the contact you have with us then we welcome the opportunity to rectify the situation.  We take complaints seriously because they highlight any problems with our services and what we should do to improve things.

How to complain if you're not happy with our services

Please call us on 0300 123 1093 in the first instance, or email us at ComplainCambridgeshire@coram.org.uk 

More information

If you want more information about our complaints procedure, please ask for a copy of the full procedure.

Taking your complaint further

If you feel your complaint has not been satisfactorily dealt with after going through Coram Cambridgeshire Adoption’s complaints procedure, you may contact the Office for Standards in Education, Children's Services and Skills:

Ofsted                                      
Royal Exchange Buildings            
St. Anne’s Square                       
Manchester                               
M2 7LA                                     
Tel:  08456 404040